Which term describes planned activities to ensure quality and prevent defects?

Which term describes planned activities to ensure quality and prevent defects?

• A. Dust
• B. Public Housing Agency
• C. Quality Control
• D. Quality Assurance

Answer: (D)

The idea being tested is the difference between preventive quality management and post‑process checking. The term that describes planned activities to ensure quality and prevent defects is quality assurance. Quality assurance focuses on the processes used to create a product or deliver a service, establishing standards, procedures, training, and audits to stop defects before they happen. In a lead inspection program, this means setting up and following standard operating procedures, ensuring equipment is properly calibrated, training staff, conducting process audits, and continually improving how work is done. Quality control, on the other hand, is about finding and fixing defects after they’ve occurred—looking at the outputs, inspecting results, retesting when necessary, and identifying issues in the finished work. The other terms listed aren’t related to managing quality processes in this way.

The idea being tested is the difference between preventive quality management and post‑process checking. The term that describes planned activities to ensure quality and prevent defects is quality assurance. Quality assurance focuses on the processes used to create a product or deliver a service, establishing standards, procedures, training, and audits to stop defects before they happen. In a lead inspection program, this means setting up and following standard operating procedures, ensuring equipment is properly calibrated, training staff, conducting process audits, and continually improving how work is done.

Quality control, on the other hand, is about finding and fixing defects after they’ve occurred—looking at the outputs, inspecting results, retesting when necessary, and identifying issues in the finished work. The other terms listed aren’t related to managing quality processes in this way.